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Terms of Use

1. Scope and Acceptance

By accessing this website or applying to participate in C2C Network, you acknowledge and accept these Website Terms of Use. These terms apply to all visitors, applicants, members, and other users of the site and related digital services.

Your continued use of the website constitutes confirmation that you understand and agree to comply with these terms, as they may be updated or amended by C2C Network from time to time.

Users who do not accept these terms should refrain from using the website or any associated services.

 

2. Registration and Membership Acceptance

Application Information

Applicants are required to provide information that is accurate, complete, and up to date when submitting a membership application. Any information that is false, misleading, or unlawful may result in rejection of the application or termination of membership.

Agreement to Terms

By submitting a membership application through the website, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions, which constitute a legally enforceable agreement between members and C2C Network.

Data Use and Privacy

You acknowledge and agree that C2C Network may collect, use, and process your personal and business information in accordance with applicable laws and C2C Network’s Privacy Policy.

Right of Review and Termination

C2C Network reserves the right, at its sole discretion, to review, approve, suspend, or terminate any registration or membership, including where inaccurate information has been provided or where these Terms and Conditions have been breached.

 

3. Use of the Website

Information Purpose

All materials made available on this website are intended solely to provide general information about the network and its services. The Company may revise, replace, suspend, or remove any part of the website at any time without prior notice.

No Assurance of Accuracy

The Company does not make any statements or assurances, whether express or implied, regarding the correctness, completeness, currency, or dependability of the information presented on the website. Users access and rely on such information at their own discretion and risk.

User Obligations

When using the website, users agree that they will not:

  • Copy, republish, sell, or otherwise use website content for commercial purposes without prior written authorisation from C2C Network;
  • Establish links to the website or its content without approval, or present the website in a misleading or unauthorised manner;
  • Attempt to access restricted areas, disrupt website operations, or interfere with the functionality, security, or integrity of the website or its associated systems.

 

4. Code of Conduct

Members of the C2C Network are expected to conduct themselves in a professional, ethical, and respectful manner at all times. By maintaining membership, members agree to comply with the following standards:

Commercial Practices

  • Credit terms must be clearly discussed, agreed upon, and confirmed between the relevant members before the commencement of any shipment or transaction.
  • Unless otherwise agreed in writing by the parties involved, standard credit terms between members should generally fall within thirty (30) to forty (40) days.

Membership Verification

Members are strongly encouraged to verify the current membership status of counterparties through the official C2C Network website, as the network name or logo may be improperly used by non-members.

Membership Renewal

Members who do not intend to renew their membership must notify C2C Network in writing at least one (1) month prior to the membership expiry date. Failure to provide timely notice may result in automatic renewal and the applicable annual membership fee will be payable.

Professional Conduct

All communications between members must be conducted in a courteous, professional, and respectful manner. C2C Network reserves the right to suspend or terminate the membership of any member whose conduct is deemed abusive, threatening, or unprofessional.

Non-Discrimination

C2C Network maintains a zero-tolerance policy toward discrimination of any kind, including but not limited to discrimination based on religion, race, gender, or nationality.

 

5. Financial Protection Plan

The C2C Network Financial Protection Plan is available to eligible members who have contributed both the Membership Fee and the Financial Protection Plan. The plan is collectively funded by participating members and is intended to provide financial support in cases of non-payment by other C2C Network members, subject to the terms below.

All pay-outs relating to disputed cases or claims shall be disclosed to all members.

Coverage Limits

  • Up to USD 10,000 per year during the first year of participation.
  • Up to USD 15,000 per year during the second year of continuous participation.
  • Up to USD 20,000 per year from the second year of continuous participation.

All claim amounts are subject to availability of funds and approval by C2C Network.

Fund Availability

In the event that the Financial Protection Fund is temporarily exhausted, any approved but unpaid claim amounts shall be settled only after sufficient funds have been replenished through member contributions.

Eligibility and Claim Conditions

  • Invoices must be issued within a valid membership period and the claimant must be enrolled in the Financial Protection Plan at the time the invoice is issued.
  • Claims must be submitted to C2C Network within ten (10) weeks from the invoice date.
  • Claims submitted after this period will not be accepted.
  • Claims arising from transactions with members whose membership has expired, been suspended, or terminated at the time of shipment are not eligible.

Scope of Coverage

The Financial Protection Plan applies only to outstanding freight invoices. It does not cover:

  • Bank or financial charges
  • Loss of profits, commissions, or profit-sharing arrangements
  • Storage, demurrage, detention, or warehousing charges
  • Cargo damage, loss, or delay
  • Cyber incidents, including hacking or fraud
  • Transactions involving non-C2C Network members, third parties, or unregistered branch offices
  • Events arising from force majeure
  • Carrier-related faults or diverted shipments

Claims Submission

  • Supporting documents are required for all claims.
  • Claims must be submitted by email to hello@c2c.network 
  • All claims will be reviewed and assessed by C2C Network and are subject to approval at C2C Network’s sole discretion.

Non-Payment Reporting

When a member fails to settle an outstanding payment, C2C Network will report the matter to Freight Debt Platforms.

All members will be notified of any members placed on an internal blacklist.

 

6. Cancellation and Refund Policy

C2C Network Membership Fees and Financial Protection Plan contributions are billed on an annual basis.

All fees paid are non-refundable under any circumstances, including early termination or non-renewal.

 

7. Termination of Membership

C2C Network reserves the right to suspend or terminate a member’s participation in the network in the event of:

  • Voluntary non-renewal of membership
  • Failure to renew after three (3) renewal reminders
  • Outstanding payment issues with other members
  • Breach of the C2C Network Code of Conduct
  • Conflicts of interest or conduct deemed detrimental to the network

 8. Limitation of Liability

C2C Network provides a professional platform to facilitate cooperation and business connections among independent freight forwarding and logistics companies. Each member operates independently and remains responsible for its own commercial decisions, services, and contractual arrangements.

C2C Network does not act as a freight forwarder, carrier, broker, agent, or insurer, and does not manage or control shipments or contractual relationships between members. All transportation and commercial agreements are entered into directly between the relevant members.

Except as expressly stated under the C2C Network Financial Protection Plan, C2C Network is not responsible for payment obligations, commercial disputes, or contractual performance between members. Any support provided by C2C Network in relation to payment follow-ups or dispute facilitation is undertaken on a reasonable-assistance basis only and does not constitute a guarantee of recovery.

While C2C Network maintains measures to support responsible trading within the network, it shall not be liable for losses, delays, or damages arising from shipments, commercial dealings, or member conduct beyond the scope of the Financial Protection Plan.

To the extent permitted by applicable law, C2C Network shall not be liable for indirect or consequential losses, including loss of profits or business opportunities. Where liability cannot be excluded, C2C Network’s total liability shall be limited to the applicable Financial Protection Plan coverage.

9. Intellectual Property and Logo Usage

All intellectual property rights in the C2C Network name, logo, website, platform, content, and related materials are owned by or licensed to C2C Network and are protected by applicable intellectual property laws.

Members are granted a limited, non-exclusive, non-transferable right to use the C2C Network name and logo solely for the purpose of identifying their current membership status, subject to compliance with C2C Network’s branding guidelines and these Terms and Conditions.

The use of the C2C Network name or logo is strictly prohibited where:

  • Membership has expired, been suspended, or terminated;
  • Such use creates a misleading impression of endorsement, agency, or partnership;
  • The logo or name is altered, misused, or used in an unauthorised manner.

C2C Network reserves the right to require the immediate removal of its name or logo and to take appropriate action in the event of misuse or infringement.

10. Legal Framework and Conflict Resolution

These Website Terms of Use shall be interpreted and enforced in accordance with the laws of the Republic of Singapore, without regard to conflict-of-law principles.

In the event of any disagreement, controversy, or claim arising from or related to the use of the website or participation in the network, the parties shall first attempt to resolve the matter through informal discussions conducted in good faith.

If a dispute cannot be resolved amicably, the parties agree that the method of dispute resolution shall be determined by mutual agreement. Failing such agreement, the dispute shall be resolved in Singapore in accordance with applicable law.